Refund policy
30-Day Returns
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, the item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You will also need proof of purchase.
How to Start a Return
To request a return, please contact us at info@airpulsio.com with your order number and the reason for your return.
Please do not send any items back before contacting us and receiving return instructions. Returns sent without prior approval may not be accepted.
Once your return request has been approved, we will provide you with instructions on where and how to return your item.
Damaged or Incorrect Items
Please inspect your order when you receive it and contact us as soon as possible if your item is defective, damaged, or if you received the wrong item.
Contact us at info@airpulsio.com and include your order number and, where applicable, photos of the issue. We will review the issue and work with you to find an appropriate solution.
Non-Returnable Items
Certain items may not be eligible for return where permitted by applicable law, including personalized or custom-made products and items that cannot be returned for health or hygiene reasons after being unsealed or used.
If you are unsure whether your item is eligible for return, please contact us at info@airpulsio.com.
Sale Items
Sale items are eligible for returns where required by applicable consumer protection laws.
Exchanges
If you would like to exchange an item, the fastest option is generally to request a return for the original item and place a new order for the replacement item.
European Union – 14-Day Right of Withdrawal
If you are a consumer in the European Union, you generally have the right to withdraw from your online purchase within 14 days of receiving your order, without providing a reason, subject to applicable legal exceptions.
To exercise this right, please contact us at info@airpulsio.com within the applicable withdrawal period.
The item should be returned in accordance with applicable law. You may be responsible for the direct cost of returning the item unless otherwise required by law or we have agreed to cover the return costs.
Nothing in this policy limits any mandatory consumer rights that apply to you under applicable law.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider or financial institution.
If you have any questions about a return or refund, please contact us at info@airpulsio.com.