Privacy policy
AirPulsio operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our Services, make a purchase, or otherwise communicate with us.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our Services, we may collect the following types of personal information:
- Contact information, such as your name, email address, billing address, shipping address, and phone number when provided.
- Payment and transaction information, such as payment method, transaction details, order information, and payment confirmation. Payment card details are generally processed by our payment providers.
- Account information, such as your account details, preferences, and settings if you create an account.
- Order information, including products you view, add to your cart, purchase, return, exchange, or cancel.
- Communications, including information you provide when contacting our customer support.
- Device information, such as your IP address, browser type, device type, operating system, and network information.
- Usage information, including information about how you interact with and navigate our website.
How We Collect Your Personal Information
We may collect personal information from the following sources:
- Directly from you, such as when you place an order, create an account, subscribe to communications, or contact us.
- Automatically, when you browse or interact with our website through cookies and similar technologies.
- From service providers, such as payment processors, shipping providers, analytics providers, and other technology providers that help us operate our Services.
- From other third parties, where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing and Improving Our Services
We use your information to process and fulfill orders, process payments, arrange shipping, provide customer support, manage returns and refunds, maintain accounts, remember preferences, and improve your shopping experience.
Marketing and Advertising
Where permitted by applicable law and, where required, with your consent, we may use your information to send promotional communications or provide advertising that may be relevant to your interests.
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in those communications.
Security and Fraud Prevention
We may use personal information to protect our Services, verify transactions, detect and prevent fraud, investigate suspicious activity, and maintain the security of our website and customers.
Communication
We may use your information to respond to inquiries, provide customer support, communicate about your orders, and maintain our relationship with you.
Legal and Compliance Purposes
We may process personal information when necessary to comply with applicable laws, respond to lawful requests from authorities, resolve disputes, enforce our policies, or protect our rights and the rights of our customers.
Legal Bases for Processing
Where applicable under the GDPR and other relevant data protection laws, we process personal information based on one or more of the following legal grounds:
- Performance of a contract, such as processing and fulfilling your order.
- Legal obligations, where processing is required by law.
- Legitimate interests, such as operating, securing, improving, and protecting our business and Services, where those interests are not overridden by your rights.
- Consent, where applicable, such as for certain marketing or cookie-related activities. You may withdraw consent at any time where processing is based on consent.
How We Share Personal Information
We may share personal information with trusted third parties when necessary to provide our Services, including:
- Shopify and related technology providers;
- Payment processors and financial service providers;
- Shipping and fulfillment providers;
- Website, analytics, and technology service providers;
- Customer support providers;
- Marketing and advertising providers, where permitted by law;
- Professional advisers and authorities where legally required.
These service providers may process personal information on our behalf and are required to handle it in accordance with applicable data protection requirements.
Shopify
Our online store is powered by Shopify. Shopify provides the technology that allows us to operate our store, process transactions, and provide our Services.
Information you provide through our store may be processed by Shopify and other service providers involved in operating the Services.
For more information about how Shopify handles personal information, please review Shopify’s Consumer Privacy Policy at:
https://www.shopify.com/legal/privacy
Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember preferences, understand how visitors use our Services, improve website performance, and, where applicable, support advertising and marketing activities.
Depending on your location and applicable law, you may be able to manage or reject certain cookies through your browser or available cookie settings.
Third-Party Websites
Our Services may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.
Children’s Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided us with personal information, please contact us at info@airpulsio.com so that we can review the situation and take appropriate action.
Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, complete transactions, comply with legal and accounting obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.
The appropriate retention period depends on the type of information and the purpose for which it was collected.
Your Privacy Rights
Depending on where you live and subject to applicable law, you may have rights regarding your personal information, including:
- The right to access your personal information.
- The right to correct inaccurate or incomplete information.
- The right to request deletion of your personal information.
- The right to restrict certain processing.
- The right to object to certain processing, including certain direct marketing.
- The right to data portability in applicable circumstances.
- The right to withdraw consent where processing is based on consent.
- The right to lodge a complaint with a relevant data protection authority.
These rights are subject to applicable legal limitations and exceptions. The GDPR provides individuals in the EU with rights including access, rectification, erasure, restriction, portability, and objection. (European Commission)
To exercise your privacy rights, please contact us at:
We may need to verify your identity before completing certain requests.
International Data Transfers
Because we use service providers such as Shopify and other technology providers, your personal information may be processed or stored in countries outside the country where you live.
Where required by applicable law, we use appropriate safeguards for international transfers of personal information.
Complaints
If you have concerns about how we process your personal information, please contact us first at:
If you are located in the European Economic Area, you may also have the right to lodge a complaint with your local data protection supervisory authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, legal requirements, or other operational reasons.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
AirPulsio
Email: info@airpulsio.com